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Legal

Terms of Service

Last updated: 4 May 2026

1. Agreement

These Terms of Service ("Terms") form a legal agreement between you (the customer firm and each of its authorised users) and D&D IS Pty Ltd (ABN 92 141 367 464) ("CORA", "we", "us", "our") governing your use of the CORA platform at getcorahq.com and any related applications, APIs, and services (the "Service").

By creating an account, accepting an order form, or using the Service, you confirm you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a firm, you confirm you have authority to bind that firm.

2. Definitions

  • Customer - the conveyancing firm or sole practitioner that holds a CORA account.
  • Authorised User - an individual the Customer has invited to use the Service under the Customer's account.
  • End Client - a client of the Customer whose information is processed in the Service in connection with a conveyancing matter.
  • Customer Data - all data, documents, and content the Customer or its End Clients submit to the Service.
  • AI Output - any text, classification, score, or other artefact produced by the Service's AI components from Customer Data.
  • Subscription - the paid plan the Customer selects.

3. Eligibility & account

The Service is intended for use by licensed conveyancers and property lawyers operating in Australia. To create an account you must:

  • Provide a valid Australian Business Number (ABN);
  • Provide accurate, current, and complete information;
  • Maintain the security of your account credentials and the credentials of each Authorised User you invite;
  • Notify us promptly of any unauthorised access to your account.

You are responsible for all activity under your account, whether by you, an Authorised User, or anyone using credentials issued from your account.

4. Licence to use CORA

Subject to these Terms and your payment of the applicable Subscription fees, we grant you and your Authorised Users a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the Customer's internal business purposes during the Subscription term.

You must not, and must not permit any person to:

  • Reverse engineer, decompile, or attempt to derive the source code of the Service;
  • Resell, sublicense, or distribute the Service to any third party;
  • Use the Service to build a competing product;
  • Use the Service to scrape data from third-party services or to circumvent rate limits or security controls;
  • Use the Service in breach of any law or third-party right;
  • Remove or alter any proprietary notices on the Service.

5. Subscription & billing

Subscription plans, included matter quotas, and per-matter overage rates are set out on the Pricing page. All amounts are in Australian dollars and exclude GST unless stated.

Subscriptions are billed monthly in advance. Overage charges (matters created above the included quota) are billed monthly in arrears. By providing payment details you authorise us to charge your nominated payment method for all fees due, and to do so on a recurring basis until the Subscription is cancelled.

You may cancel a Subscription at any time. Cancellation stops the next billing cycle but does not entitle you to a refund of fees paid for the current cycle. Downgrades to a lower-tier plan take effect at the end of the current billing cycle. Upgrades take effect immediately and may be pro-rated.

Late payments may incur suspension of the Service after we have given reasonable notice and an opportunity to remedy.

6. Free trial

We offer a 14-day free trial without payment details. At the end of the trial, the Subscription will not auto-renew unless you have provided payment details and selected a paid plan. We may modify or discontinue the trial program at any time.

7. Customer data

As between the parties, the Customer owns all Customer Data. The Customer grants CORA a non-exclusive, worldwide licence to host, transmit, process, and display Customer Data solely as necessary to provide the Service.

The Customer warrants that it has all necessary rights, consents, and authority to upload Customer Data, including any End Client personal information, into the Service.

The Customer may export Customer Data at any time during the Subscription term and for up to 30 days after termination. After that period we may delete Customer Data in accordance with our retention policy. We do not use Customer Data to train any third-party AI models.

8. AI output & practitioner review

The Service uses artificial intelligence to classify documents, extract fields, surface risk flags, draft client communications, and produce other AI Output. AI Output is provided as a productivity aid for licensed practitioners. It is not professional advice and may contain errors.

Every AI Output is marked "needs review" by default. The Customer agrees:

  • A licensed practitioner must review every AI Output before relying on it or sending it to an End Client;
  • The Customer is solely responsible for verifying AI Output against the underlying source documents;
  • Stamp duty figures, settlement adjustment calculations, risk flags, and document classifications are estimates and reference material only.

CORA accepts no liability for actions taken in reliance on AI Output without the practitioner review described above.

10. Acceptable use

You must not use the Service to:

  • Upload content that is unlawful, defamatory, obscene, or infringes a third party's rights;
  • Transmit malware or other harmful code;
  • Attempt to interfere with the integrity or operation of the Service or any other customer's data;
  • Impersonate any person or misrepresent your affiliation with any person or organisation;
  • Send unsolicited bulk communications via Service-generated emails or messaging;
  • Use the Service in connection with any activity prohibited by Australian law.

11. Service availability

We use commercially reasonable efforts to keep the Service available 24/7. Planned maintenance will be communicated in advance where practicable. The Service may be unavailable during:

  • Scheduled maintenance windows;
  • Emergency maintenance;
  • Outages affecting our sub-processors or the public internet;
  • Force majeure events (natural disaster, war, regulatory action, etc.).

We do not provide a service-level agreement (SLA) on the standard published plans. Custom SLA arrangements may be available under separate written agreement.

12. Suspension & termination

We may suspend or terminate access to the Service immediately if:

  • Subscription fees are unpaid after reasonable notice;
  • You materially breach these Terms and fail to remedy within 14 days of written notice (or immediately if the breach cannot be remedied);
  • We reasonably believe you are using the Service in a way that puts CORA, its other customers, or End Clients at risk;
  • We are required to do so by law.

Either party may terminate the agreement for convenience by cancelling the Subscription. Termination does not relieve you of any unpaid fees accrued up to the termination date.

Sections that by their nature should survive termination (including sections 7, 9, 13, 14, 15, 16, 19, 20) survive termination.

13. Warranties & disclaimers

To the maximum extent permitted by law and subject to non-excludable rights under the Australian Consumer Law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.

We do not warrant that:

  • The Service will be uninterrupted, error-free, or secure against all attacks;
  • AI Output will be accurate, complete, or fit for any particular purpose;
  • The Service will meet your specific business or regulatory requirements without your own validation.

Where Australian Consumer Law guarantees apply and cannot be excluded, our liability for breach of those guarantees is limited (where permitted) to re-supplying the Service or the cost of re-supplying the Service.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or in connection with these Terms, even if advised of the possibility of such damages.

Each party's total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the Subscription fees paid by the Customer to CORA in that period.

Nothing in these Terms limits liability that cannot be lawfully excluded, including liability for death, personal injury, fraud, or wilful misconduct.

15. Indemnity

The Customer will indemnify and hold CORA harmless from any third-party claim, demand, loss, damage, or expense (including reasonable legal costs) arising out of:

  • The Customer's breach of these Terms;
  • The Customer's Customer Data, including a claim that Customer Data infringes a third party's rights or breaches privacy law;
  • The Customer's use of AI Output without the practitioner review described in section 8;
  • The Customer's negligent acts or omissions.

16. Confidentiality

Each party agrees to keep confidential any non-public information of the other party disclosed in connection with these Terms, and to use it only to perform the agreement. This obligation survives termination for a period of five (5) years.

17. Privacy & sub-processors

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms. The Customer authorises CORA to engage the sub-processors listed in the Privacy Policy and to update that list from time to time, subject to commercially reasonable notice for material changes.

18. Changes to these terms

We may amend these Terms from time to time. The "Last updated" date at the top reflects the most recent change. For material changes that adversely affect the Customer, we will give at least 30 days' notice by email to the primary administrator address on file. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19. Governing law

These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the courts of appeal from them.

20. Disputes

The parties will attempt in good faith to resolve any dispute arising out of or in connection with these Terms by negotiation between senior representatives before commencing legal proceedings, except where urgent interlocutory relief is required.

21. General

  • Entire agreement. These Terms (including any order form or addendum signed by both parties and the Privacy Policy) form the entire agreement between the parties.
  • Assignment. Neither party may assign without the other's consent, except to an affiliate or in connection with a merger, sale of assets, or change of control.
  • Severability. If any provision is held to be unenforceable, the remaining provisions remain in full force and effect.
  • No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
  • Notices. Notices must be in writing and sent to the email address registered against the account, or in CORA's case to legal@getcorahq.com.

22. Contact

Questions about these Terms:
D&D IS Pty Ltd
Email: legal@getcorahq.com

Looking for the Privacy Policy? See our Privacy Policy for how we handle personal information.